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The following links provide useful information (consulting, training, and certification steps) for each of the standards/regulations as well as frequently asked questions

ISO 9001 AS 9100 ISO 14000 TL 9000 ISO 20000ISO 22000ISO 10002 TS 16949 ISO 13485 OSHAS 18001 93/42/EEC 98/79/EEC 90/385/EEC CMDCAS FDA CGMP TickIT HACCP Six Sigma Sarbanes-Oxley RoHS CMMI Sony Green  Lean Manufacturing

ISO 20000 Steps for Certification

Frequently Asked Questions about ISO 20000  Key Steps for ISO 20000 Certification           Online Training Link            ( Quality University)

What is ISO 20000?

ISO 20000 is a standard that applies to Informational Technology management.

When was ISO 20000 released?

ISO 20000 was released in December 2005

Who released ISO 20000?

ISO 20000 was released by the International Standards Organization

Who needs to get ISO 20000 certified?

ISO 20000 is for any company that relies on IT, recognizably the finance, telecommunication, outsourcing, and public industries.

What are the benefits of achieving ISO 20000 certification?

ISO 20000 is beneficial to any company relying on IT. It improves IT framework and usage along with customer satisfaction in relation to IT.

What is the time duration required for a company to achieve ISO 20000 certification?

ISO 20000 certification can be achieved in as little as 90 days depending upon the company commitment.

What are the certification steps?

Please visit http://accelcert.com/iso20000.html for the steps to certification.

Where can I get help with consulting?

Please visit http://www.accelcert.com for assistance with consulting.

Where can I get help to achieve ISO 20000 certification with a written guarantee?

ISO Accelerate Group offers written guarantee certification services with the condition your company will comply with recommendations.

Where can I get training for ISO 20000?

ISO Accelerate Group offers online, onsite, and customized training. Please visit http://www.accelcert.com for more information.

Where can I get online training and certification?

Quality University provides online training and certification. For more information, follow this link: http://www.qualityuniversity.com

My company is ISO 9001 certified. Where can I get help to upgrade to ISO 20000?

Please visit http://www.accelcert.com for more information.

Where can I get free cost information for ISO 20000 consulting?

Please contact Accelcert at 1-888-476-9103 for specific quotes.

Where can I get free cost information for ISO 20000 certification?

Please contact Accelcert at 1-888-476-9103 for specific quotes.

Where can I get a free audit checklist for ISO 20000?

Please contact Accelcert at 1-888-476-9103 for specific quotes.

 

*The above information is provided for the better understanding of the specific standard, certification process, consulting, and training resources. We do recommend that you or your company should refer to the latest standards and verify information and/or contact the resources listed, or as applicable.

 
Step 1
Prepare Implementation Plan and Detailed Schedule Accelerate & Clients
ACCELERATE
 + Prepare plan for the Quality System Development
(Accelerate will work with Client)
Step 2
Gap Assessment
ACCELERATE
 + Perform the Gap Assessment to Identify GAPS between the standard and what exist.
(Accelerate will prepare the report)
Step 3
Training (Auditors)
ACCELERATE
 + Train the Internal Auditors and Process Owners to the Standard.
Upon passing the exam, process owner taking training will get qualified as Internal Auditor
and Lead Auditor Accelerate will issue certificate.
Step 4
Implementation Training
ACCELERATE
 + Train process owners to Implementation Process.
(Accelerate will perform the activity)
ISO will issue certificate on passing exam.
Step 5
Quality Policy (Define & Document)
Accelerate & Client
ACCELERATE
 + Define Quality Policy to internal and external customers.
(Accelerate will prepare Quality Policy working with Client
Step 6
Quality Objectives
(Define & Document)
Accelerate & Client
ACCELERATE
 + Define Quality Objective with reference to Quality Policy.
(Accelerate will prepare working with Client)
Step 7
Measurement Analysis & Improvement
(Define & Document)
ACCELERATE
 + Define Measurement Analysis Process for continuous improvement.
(Accelerate will prepare working with Client)
Step 8
Quality Planning (Define & Document)
ACCELERATE
 + Define Quality Planning Process.
(Accelerate will prepare working with Client)
Step 9
Executive Management Training
ACCELERATE
 + Train Executive Management for the process for Conducting Management Review.
(Accelerate will issue certificate)
Step 10
Documentation of Data Control
-Development of a consistent
approval process
ACCELERATE
 + Define Documentation and Data Control Process for development
and Management of Documentation Control System.
(Accelerate will develop, works with Client, which include infrastructure for Documentation Control)
Step 11
Level I (Quality Manual)
ACCELERATE
 + Prepare Quality Manual.
Document the Company Policy in the manual for compliance to the standard.
(Accelerate will prepare for Client)
Step 12
Level II (Standard Operating Procedures)
ACCELERATE
 + Define the process and the interaction between the processes.
Document each process in compliance with the standard.
(Accelerate will prepare with Client)
Step 13
Level III (Work Instructions) Draft
Accelerate & Client
ACCELERATE
 + Document the processes in detail if needed.
(Accelerate will work with Client)
Step 14
Level I (Quality Manual)
Approval/Sign-Off Client
ACCELERATE
 + Have Top Management sign the Quality Manual.
(Client works with Accelerate)
Step 15
Level II (SOP)
Approval/Sign-Off
Client & Accelerate
ACCELERATE
 + Have all procedures approved by process owners and concerned functions.
(Client works with Accelerate)
Step 16
Level III (Work Instructions)
Approval/Sign-Off
Client & Accelerate
ACCELERATE
 + Have work instruction signed-off by concerned functions.
(Client works with Accelerate)
Step 17
First Internal Audit (by qualified Internal Auditors) Client & Accelerate
ACCELERATE
 + Perform first Internal Audit. This audit will be conducted by independent Internal Certified Auditors. (Client will perform with support from Accelerate)
Step 18
Corrective & Preventive Actions, customer, vendor, quality Client & Accelerate
ACCELERATE
 + Do close loop corrective and preventive action for all issues including issues from Internal Audit (STEP 17). (Client will perform with  Accelerate)
Step 19
First Management Review (Performed by Management Rep. & Executive Mgmt.)
ACCELERATE
 + Conduct Management Review as per Management Review procedures. (Client works with Accelerate)
Step 20
Second Internal Audit (By Qualified Internal Auditors)
Accelerate & Client
ACCELERATE
 + Perform second Internal by Certified Internal Auditors (same as STEP 17). (Client works with Accelerate)
Step 21
Corrective & Preventive Action for 2nd Internal Audit
Accelerate & Client
ACCELERATE
 + Perform close loop corrective and preventive action (Same as STEP 18). (Client works with Accelerate)
Step 22
Second Management Review (By Executive Mgmt.) Client & Accelerate
ACCELERATE
 + Perform Management Review as per Management Review Procedure (same as STEP 19).
(Client works with Accelerate)
Step 23
Registrar Pre-Assessment (Optional Activity) Registrar Client & Accelerate
ACCELERATE
 + Registrar (an independent certifying body) to perform Pre-Assessment (Accelerate will support)
Step 24
Corrective & Preventive Actions to registrar finding Accelerate & Client
ACCELERATE
 + Do close loop corrective actions (same as STEP 18 & 21) (Client works with Accelerate)
Step 25
Accelerate Documentation Review
ACCELERATE
 + Accelerate Review the complete system for compliance to standard.
Step 26
Accelerate Assessment
ACCELERATE
 + Accelerate perform audit for identifying issues to related Implementation.
Step 27
Corrective & Preventive Actions
ACCELERATE
 + Do close loop corrective & preventive action for all issues raised (STEP 25 & 26)(Accelerate works with Client)
Step 28
Final Registration Audit
ACCELERATE
 + Registrar perform the final Registration Audit. (Accelerate will support)
Step 29
Prepare action plan for registrar finding
ACCELERATE
 + Submit Action Plan & close Registrar Findings.. (Accelerate works with Client)
Step 30
Client Certified
ACCELERATE
 + Accelerate Registered Client in Accelerate Database as "Certified"
Step 31
Maintaining Upgrade & Training
ACCELERATE
 + Accelerate will provide. (If desired)

ISO 20000 internal auditing and implementation (Information technology service management)

 

Useful Links

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HACCP

Quality University

Safety-Web 

 

*  based on Gap Assessment and if company follow  all recommendations

 

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